Since the early days of mainframe migration, our industry has seen the negative impact of too little focus on the management of change and its associated human impact, whether within IT operations or for the end-user.
Now more than ever, thinking about change and what it encompasses for everyone who is impacted by a move to the cloud is mandatory. Continuing to operate in the same way and just making do doesn’t cut it anymore and will result in failure.
Every organisation that is embarking on the cloud journey needs to think broadly about the changes that are required to support the project, to picture what acceptance will look like, and consider how to exploit the cloud from an on-going business point of view. Laying down standards at the start, getting buy-in from a broad spectrum of staff across all departments, and keeping everyone updated as you go along, will help manage expectations as well as the ongoing change and lead to a positive outcome.
In the traditional on-premise world, IT service teams operated by limiting or controlling change, but it’s important to realise that in the new world of cloud, change comes at you and rather than resist it you have to act in a timely manner to accept, test and work with it.
So, what are the implications of this shift? Well, they are broad in terms of the technical skills required, the need for constant communication, test environments, security, financial modelling, understanding of applications and integration and of course closer alignment with the business. Most importantly it’s about attitude and leadership at every level.
By Nick Martin, Managing Director, SystemsUp
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